Support
We answer like people, not tickets
Nouma is made by a small team, and mail to support lands with the people who build the app. Check the quick answers below — if yours isn’t there, write to us.
Email us anything
Bugs, confusion, feature ideas, billing questions — in English or French. We usually reply within one working day.
Quick answers
Common questions
How do I restore my purchases on a new phone?
Make sure you are signed into the same Apple Account you bought Nouma Plus with, then open Nouma → Settings → Subscription → Restore purchases. Apple confirms the subscription and Plus unlocks immediately. If you also use a Nouma account, signing in brings your synced data back too.
How do I export my baby’s data?
In the app, go to Settings → Export. You can produce a PDF (readable, good for pediatrician visits) or a CSV (raw data, good for spreadsheets) of everything you have logged. Export is free and works offline.
How do I delete my account and data?
Settings → Account → Delete account, inside the app. This deletes your account and all synced data from our servers immediately — no email needed, no waiting period. The local copy on your phone stays until you delete the app.
My magic link isn’t signing me in
The sign-in link must be opened on the iPhone that has Nouma installed — opening it on a computer or tablet can’t reach the app. Open the email on your iPhone and tap the link there, or simply type the 6-digit code from the same email into the sign-in screen in the app. Codes expire after a short while, so request a fresh one if it’s been sitting in your inbox.
How do I invite a second caregiver?
In Settings → Household, tap Invite and share the link or code with your partner. They install Nouma, open the link (or enter the code), and both phones stay in sync. Sharing requires an active Nouma Plus subscription on your account — theirs stays free.